Job Description

Cell Phone Repair Technician- Partnership Store (Google) New York, NY (Chelsea) $20/hr POSITION OVERVIEW The UBIF Technician - Google performs device diagnostics, component- level repairs, and customer support for Google-branded hardware. This role focuses on safe, consistent service procedures, accurate documentation, and maintaining quality standards. Technicians troubleshoot issues, replace parts, and verify functionality while protecting customer data and following store workflow. Success requires precise workmanship, clear communication, and adherence to repair policies, ESD practices, and inventory controls. The technician collaborates with teammates to meet turnaround targets and deliver a reliable experience to customers across varied repair scenarios. Schedule Expectations: Full-time team members are scheduled for 40 hours per week, 5 days a week. Store hours differ by location, and flexibility is required to work opening, mid, and closing shifts as scheduled. ESSENTIAL JOB SKILLS/DUTIES • Perform diagnostics on Google devices. • Execute board-level and modular repairs. • Document work performed accurately. • Protect customer data and privacy. • Manage parts, tools, and inventory. • Meet repair quality and turnaround targets. REQUIRED TECHNICAL SKILLS • Smartphone and tablet repair proficiency. • ESD-safe handling and workstation setup. • Micro-soldering or fine assembly skills. • Diagnostic software and test procedures. • Battery, display, and camera replacement. • Firmware update and reset processes. REQUIRED SOFT/LEADERSHIP SKILLS • Clear, professional customer communication. • Strong attention to detail and accuracy. • Problem-solving under time constraints. • Team collaboration and reliability. • Accountability for results and safety. REQUIRED EDUCATION & EXPERIENCE • High school diploma or equivalent. • Experience repairing consumer electronics. • Record of consistent quality outcomes. • Comfort with structured service workflows. PREFERRED EDUCATION & EXPERIENCE • Prior Google device repair experience. • Retail or service desk background. • Micro-soldering coursework or training. REQUIRED LICENSES/CERTIFICATIONS • ESD awareness training completed. PREFERRED LICENSES/CERTIFICATIONS • OEM-authorized Google device certification. • CompTIA A+ or equivalent credential. SUPERVISORY RESPONSIBILITIES • No formal supervisory responsibilities. TRAVEL REQUIREMENTS • Travels: Occasional local store support. • % of Time: Up to 10%. • Overnight Travel: Rare, business need dependent. PHYSICAL DEMANDS & WORKING CONDITIONS • Stationary Position: Frequently • Pushing/Pulling/Reaching: Occasionally • Kneel: Occasionally • Grab: Frequently • Bend: Occasionally • Lift/Carry Over: Up to 30 lbs • Vision: 20/20 corrected vision • Hearing: Receive detailed information if spoken to • Moving Mechanical Parts: Occasionally • Heavy Machinery: No • Fumes or Airborne Particles: Occasionally • Outdoor Frequency: Rare • Electricity: Frequently • Loud Noise: Occasionally Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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