Job Description

Crisis Operations Specialist

A Crisis Operations Specialist will be responsible for ensuring timely distribution of dispatch requests from all contracted hospitals to crisis counselors, coordination of patient transfer from the current hospital facility, and communication with outside agencies to provide the appropriate level of care for each client.

At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals, and we are dedicated to ensuring equitable treatment by promoting fairness and respect at every level of our organization.

Knowledge and Skills

• Communication must be professional, clear, calm, and sensitive at all times
• Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks
• Maintain phone and computer handling skills
• High-level attention to detail and accuracy
• Typing by touch skills are necessary in order to properly document
• Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team
• Acts ethically and honestly and applies those behaviors to daily work activities

Primary Duties and Responsibilities

• Answer all calls in a timely and professional manner
• Distribute dispatch requests to crisis counselors fairly and in a timely manner
• Distribute patient referral packets to receiving facilities via electronic fax as needed
• Address customer concerns in a professional manner
• Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
• Complete follow up on transfer board regularly throughout each shift
• Update hospital staff regarding status of patient transfer regularly throughout each shift
• Documentation of all coordination
• Gather new client demographic information and document accurately in the appropriate format
• Assess callers for danger to self/danger to others and determine the appropriate course of action
• Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
• Adhere to HIPAA privacy and confidentiality regulations and guidelines
• Reliable and predictable attendance is an essential job function.
• Other duties as assigned

Qualifications and Education Requirements

• Associate's degree or bachelor's degree preferred
• Qualify as a Behavioral Health Technician (BHT)

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