Job Description

Issue Management Coordinator

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.

U.S. Bank's WCIB business line offers comprehensive wealth management services to individuals and families across a wide range of wealth levels, as well as lending, equipment finance and small-ticket leasing, depository services, capital markets services, international trade services and other financial services to middle market, large corporate, commercial real estate, financial institution, institutional, non-profit and public sector clients. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control and monitor the risks inherent to its business activities.

Position Highlights

• Responsible for working with key partners to ensure the appropriate corrective actions are outlined and address the issue and root cause
• Responsible for ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable
• Conduct an independent and comprehensive review of business-provided evidence to assess whether assigned issues have been fully remediated and are ready for closure. This may also include performing detailed validation testing to confirm that the related process or control is designed appropriately and operating effectively.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader
• Ensure accurate and timely updates of ARCHER/CIT fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from ARCHER/CIT data fields
• Work closely with WCIB Business Unit Risk Officers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner
• Ensure timely monitoring and tracking of assigned issues in order to meet established issue closure date. (Note: Issues cannot be extended once opened unless for specific cause and approved by Senior Managers)
• Proactively manage milestone target dates in order to drive closure of issues and escalate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones)
• Provide weekly and monthly written updates regarding status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders
• Work on Issues from all Issue Sources (including self-identified, SLOD-sourced, Regulatory-sourced, and Audit-sourced) aligned to applicable business lines (Wealth Management, WCIB Chief Risk Office, WCIB Product and Technology groups, and US Bancorp Advisors)
• The Issue Coordinator may be requested to assist business line groups, BURMs, and Issue Managers in vetting operational risk events as they are reported to determine if they meet applicability to Enterprise Issues Management Policy based on established policy and program timeframes

Basic Qualifications

• Six or more years of applicable experience
• Bachelor's degree, or equivalent work experience

Preferred Skills and Qualifications

• 6+ years' experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry
• Relevant certifications (CPA, CIA, CISA, etc.)
• Working knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Wealth, Corporate, Commercial and Institutional Banking Business Units
• Working knowledge of risk management practices, programs, and issue management processes
• Thorough understanding of Enterprise Issue Management Policy and Program requirements or the ability to read policies and grasp requirements relatively quickly
• Ability to work in a dynamic environment and manage multiple assignments, requests/emails, tasks, projects and deadlines simultaneously often within compressed timeframes
• Self-motivated, willing to take on initiative, and capable of working independently (e.g. the ability to conduct research and seek answers with limited management intervention)
• Strong analytic, logical reasoning, problem-solving, and critical thinking skills
• Strong written and verbal communication skills as well as collaboration skills in order to work effectively across multiple teams
• Strong administrative and interpersonal skills, including verbal and written communication skills, as well as sound business judgment with the ability to make decisions in conflicting situations
• Strong attention to detail and focus on accuracy
• Demonstrated and proven ability to manage time effectively and independently prioritize work both individually and as part of a team
• Proven ability to not only identify and escalate concerns quickly and effectively but also propose a solution
• Ability to think strategically and implement change initiatives as it relates to the WCIB Issue Management program
• Knowledge of products and services offered by the Wealth, Corporate, Commercial and Institutional Banking business
• Ability to interact effectively directly or indirectly with staff at all levels in the organization
• Experience with Tableau Reporting, SAS Enterprise Guide, Visual Basic, or SQL ideal- but a strong ability to review and validate data completeness is sufficient

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

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