Job Description

Job Title: Technical Project Manager (Business Operations / Release Management)

Location : Irving, TX (Onsite)

Overview

Hybrid Technical Project Manager role supporting the Customer Experience Platform (CXP) . This is not a traditional PM position —the role combines program management, release management, business operations, and light business analysis . The person in this role is a key execution partner coordinating across engineering, product, and operations teams.

Key Responsibilities

• Own and support release management (planning, readiness, dependencies, deployments)
• Coordinate across US and India teams and multiple US time zones
• Gather requirements , confirm testing, and release inputs
• Track dependencies, changes, risks, and delivery status
• Send clear executive‑level updates (status, releases, incidents) up to Director/VP level
• Build custom operational and release reports
• Support incident/outage communications and emergency change requests
• Partner with leadership to drive approvals and execution

Technical Expectations

Hands‑on coding not required, but must be technically fluent and able to:

• Understand app, Java , DB , and AI‑related changes
• Review logs, SQL outputs, Kibana dashboards , and support issue triage
• Assess release impact and downstream dependencies

Required Skills & Experience

• 4+ years in Technical PM, Release Manager, Business Ops, or hybrid roles
• Experience with release management in large enterprise environments
• Strong written and verbal communication, especially executive‑facing
• Comfortable wearing multiple hats (PM + release + reporting + coordination)
• Bachelor’s degree preferred (experience can substitute)

Nice to Have

• Customer Experience Platform (CXP) or telecom experience
• Product catalog exposure
• Offshore team coordination (India)

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