Job Description

Medical Office Specialist

At Mercy Care, we believe in serving with compassion, dignity, and excellence. As a Medical Office Specialist, you will be the first point of contact for patients, playing a vital role in ensuring seamless and welcoming front desk operations. Your attention to detail and customer service will help our patients feel valued and supported.

What You Will Do:

• Greet clients and visitors, answer phones, and direct inquiries.
• Accurately collect and enter patient demographic and financial information.
• Verify insurance eligibility and collect payments.
• Manage appointment scheduling and daily front-desk operations.
• Enter billing information using the Patient Care Network System.
• Act as liaison between patients and medical/support staff.
• Participate in 1-2 weekend health fairs or community events annually.
• Serve patients across age groups, with a focus on adults and geriatric populations.

Minimum Qualifications:

• High school diploma or equivalent.
• At least two years of computer literacy, including Word and Excel.
• 23 years of experience in a private physician's office or community health center preferred.
• Minimum one year of experience with billing for Medicare, Medicaid, HMOs, and commercial insurance.
• Bilingual in English and Spanish required.
• Familiarity with OSHA and HIPAA guidelines preferred.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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