Job Description

Job Description Spends up to 6 hours driving (driving routes) and walks an average of 5-6 miles with the potential of up to 10 miles (walking routes). Transfer to/from vehicle to perform work between 8 and 50 times. Obtains and records accurate water usage and other data from customer meters using a variety of means including manual visual readings and electronic digital devices in accordance with established routing patterns and timelines. Clearly communicates issues with customers and to other departments to ensure appropriate follow-up. Performs Customer Service Person (Field) and Utility Person functions as directed by management. Primary Duties/Responsibilities: Drives to and from work locations. Regularly enters and exits vehicle. Obtains and records accurate water usage and other data from customer meters using a variety of means including manual visual readings and electronic digital devices in accordance with established routing patterns and timelines. Inspects meter installations for tampering, ensuring that lids are secure, meter registers are readable, and meter box is accessible. Inputs data for reports (i.e. hazard codes, damage reports, location and meter condition information, etc.) Trims around meter boxes. Gives proper leak notification to customers and/or company. Performs Customer Service Person (Field) and Utility Person functions as directed by management, and late-shift Customer Service Person (Field) duties on a rotating schedule. Uses digital tools, (computer, laptop, tablet, smart phone, etc.) devices and software to communicate, and perform and record work. Performs all job responsibilities and duties in compliance with all safety, health, environmental, and security laws, rules, policies, programs and training. Qualifications Education/Experience/Background: High School Diploma/GED is required. Satisfactory completion of high school courses in Mathematics, English grammar and composition or equivalent. 1 year experience in essential field operations, field customer service, under-ground facility installation and/or repair, general construction, and/or water distribution system work preferred. Demonstrated outdoor work history preferred. Knowledge/Skills/Abilities: Ability to read meters with an error rate not to exceed 1% within six (6) months. Ability to read and interpret maps. Ability to work with various hand tools and equipment. Excellent hand/eye/foot coordination necessary to open/close meter lids. Excellent communications skills, both oral and written. Excellent organization, interpersonal, and problem-solving skills. Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work. Required Certification/Licenses/Training: Must possess and maintain a valid state driver's license. Physical Requirements: Ability to walk for extended periods of time over uneven terrain in inclement weather (on average of 5-6 miles and up to 10 miles throughout typical walking route shift). Ability to carry/lift up to 31 pounds on an occasional basis. Frequent crouching, kneeling, stooping/bending, and twisting is performed with occasional lying down or crawling. Reaching is performed frequently below shoulder level and occasionally at shoulder level/above. Additional Information Benefits: Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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