Job Description

Job Description

Job Description

This is an in-person, in-office position in Fort Myers, FL, offering both day and overnight shifts.

Night shift preferred, shifts are 36 hrs 1 week, then 40 hrs next, 76 hr/2 weeks.

week 1 = three 12hour shifts 1830-0700

week 2 = two 12hour shifts 1830-0700 + two 8 hour shifts 2230-0700

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Tuition Reimbursement
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program

About The Role:

The Rapid Response Center Clinical Manager will be Working in direct contact with the Senior Nurse Manager, RRC Director, RRC team, physicians, and customers. You will provide highly reliable service dispatch and management throughout the patient consultation process. The RRC Paramedic role has three main areas of responsibility: Daily Operations/Process Improvement, Training & QA of RRC, and Mastery of RRC Technology. This position must have the ability to triage neurology and psychiatry consults and dispatch based on acuity. Leading call center coordination, you will develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, health care systems and providers.

Essential Duties and Responsibilities:

The following duties are represented of the essential functions of the position. Other duties may be assigned as business needs require.

• Checks Email Daily – check for any updates to stay current on protocols/procedures
• Attend Huddle at 1840 & 0640, fill out Daily Huddle Form, participate in huddle hand-off of information to oncoming nurse. In absence of Supervisor, lead Huddle.
• Transcribe imaging results and relay of this information to physician for Test Results calls.
• Call back on Dr-to-Dr cases for patients who have not been seen by a TS physician.
• Competent in knowledge and creation of all case types as needed.
• Monitors “Open/Waiting to Accept Cases” hourly
  1. Look for any dr to dr, nurse to dr, radiology callback cases/EEG Cases left in open/waiting to accept status for more than 30 minutes
• Monitoring & Responding to Physician chats
• Manage AIP for follow up on imaging for stroke patients
• On new STAT cases contacts Facility & Obtains history, time, and Patient assessment on STAT calls – Assigns priority level dependent on clinical Assessment/Judgement
• Manages STAT Hold Board, dispatching of STAT consult cases
• On new Psych cases contacts Facility & Obtains history, time, and Patient assessment on all Psych Calls – Ensure high or low priority defaults appropriately dependent on clinical assessment/judgement
• Competent in management of the Psych Hold board, dispatching of psych cases
• Monitors delays in SA response
• Monitors blast protocol and escalations – ensuring SA blasts are working @ 3,6, 12” (monitoring)
  1. STAT blast protocol monitoring
• Monitors prolonged queue times in dispatch
• Escalates physician technical issues
• Assists in completion of training of new Clinical Managers
• Attend mandatory meetings
• Stays current on Downtime Protocols to successfully facilitate downtime scenarios
• Manages Escalations from RRC team, Providers, and facilities
• Communicates all quality concerns to VP of Quality, Senior Nurse Manager, Operations Manager, and RRC Director
• Manages all LTE and STAT EEGs, stays in close communication with Epileptologist on shift, and handles all EEG escalations for all EEG case types.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Current Paramedic certification (State and/or National Registry, depending on location)
• Minimum 2 years of field experience as a paramedic
• Current Paramedic Certification (State and/or National Registry, depending on location)
• Prior experience in a call center, telemedicine, or triage setting preferred

Knowledge, Skills, and Abilities:

• Comfortable working in a technology-enabled environment (EMRs, phone systems, telehealth tools)
• Strong communication and interpersonal skills
• Ability to remain calm and focused during high-volume or urgent calls
• Proficient in basic computer skills and medical documentation
• Ability to interact with internal and external customers
• Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level.
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and, in a team-oriented, collaborative environment
• Able to communicate effectively within department and with members of interdisciplinary teams
• Ability to work independently and proactively in a fast-paced, dynamic environment
• Proven analytical and problem-solving abilities

Travel Requirements (if applicable):

Occasional travel due to weather complications may be required.

Other Duties:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Equal Employment Opportunity & ADA Statement

The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.

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