PeopleSoft Support Operations Lead Job at Tata Consultancy Services, Jersey City, NJ

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  • Tata Consultancy Services
  • Jersey City, NJ

Job Description

PeopleSoft Support Operations Lead

Experience: 10+ years of Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11, AP, AM and Reports experience, with at least 5 years in a lead role for a large-scale enterprise. Functional Expertise: Deep understanding of accounting principles (GAAP/IFRS), financial reporting, and the end-to-end Sub-ledger to GL reconciliation process. Technical Proficiency: Skilled in Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11, AP, AM, SQL, SQR, and BI Publisher for troubleshooting and developing custom reports.

Responsibilities Lead a technical team in maintaining 24/7 availability for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end/year-end close processes. This candidate must possess deep knowledge of how sub-modules (AP, AM) feed the General Ledger (GL) and how to manage the complex reporting environment. Technical Troubleshooting: Ability to use SQL to query backend tables (e.g., PS_VOUCHER, PS_JRNL_HEADER) and use Application Designer to debug existing PeopleCode or App Engine errors. Incident & Problem Management: Responsible for resolution of production tickets by the team, manage the production support queue, ensuring the team meets Service Level Agreements (SLAs) and performing root-cause analysis (RCA) for recurring GL or AP batch failures. Critical Period Support: Act as the primary lead during Month-End, Quarter-End, and Year-End closing. Coordinate with the Finance team to resolve "stuck" journals or out-of-balance reconciliations in real-time.

GL/AP/AM Integration: Mastery of the data flow from AP (Vouchers) and AM (Assets) into the General Ledger. You must be able to "follow the money" through the tables when a reconciliation fails. Business Liaison: Serve as the primary IT liaison for Business stakeholders to review system health, explain technical constraints, provide guidance on reporting issues, and provide status updates of on-going issues. Performance Metrics: Tracking team productivity via tickets resolved, system uptime, and business satisfaction scores. Leadership: Proven ability to manage offshore/onshore AMS teams and handle high pressure production incidents

Salary Range- $110,000-$125,000 a year #LI-OJ1

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