Job Description
The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.
What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.
We are developing all of it. The care, the science, the technology.
The Team: At Amae we are a collective of healthcare operators on a mission to create a radically different patient-first behavioral health care model that truly transforms patient's lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, UCLA, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.
The Opportunity: We are expanding our capacity to provide whole-person care to patients with severe mental illness in the Boston market, and are growing our leadership team as a result! We are looking to hire a
Practice Operations Manager to serve as the operational leader for our Boston clinic beginning in Summer 2026. As a dyad partner to our Clinic Director, the Practice Operations Manager will take the lead on service delivery and operational alignment, delivering on key KPIs and meeting and exceeding operational targets. Onsite and in partnership with clinical leaders, the Practice Operations Manager will provide leadership from a people, systems and process perspective - training, coaching, mentoring and developing teams, while modeling the behaviors to provide best in class service and care to our members.
Truly cross-functional, you are comfortable working across clinic and centralized teams, including HR, Talent, Finance, Growth, Central Operations and Technology to facilitate the programs and systems that will enhance your team's ability to deliver exceptional care while growing a healthy, sustainable business. You are adept at navigating change in a growing organization, are curious and motivated to learn new technologies, and embrace the ability to improve and streamline how work is executed in your clinic. A player/coach, you are equally as comfortable delegating work as you are rolling up your sleeves working with members. You possess meticulous attention to detail and are highly organized. If you are excited about the opportunity to lead operational excellence in an organization that is dedicated to creating centers of excellence for SMI care, we would love to hear from you!
What you'll do: Clinic Operations & Environment - Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team's operations in collaboration with the Clinical Director
- Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
- Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
- Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
- Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
Team Management & Culture - Foster a proactive, adaptable, and engaged team environment
- Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies
- Manage daily care team schedules, PTO and timecard approval
- Work collaboratively with medical and clinical leadership
Patient Experience & Communication - Facilitate a best in class member centered experience, according to "The Amae Way"
- Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
- Collaborate closely with Growth teams to welcome potential members into care
Cross-functional Collaboration & Performance - Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
- Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources
What you'll have: - Bachelor's Degree preferred
- 5+ years of experience in practice leadership, with a preference for experience within complex, multispeciality ambulatory settings
- Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience
- Strong desire to surpass the status quo for patient experience
- Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
- Demonstrated experience in improving processes to improve operational outcomes
- Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
- Experience working with SMI or equally complex patient populations desired
- Experience working in rapidly growing practices desired
This is a full time in-person role based in our clinic located in downtown Boston.
What We Provide: Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.
- Competitive Compensation
- Health Insurance: Comprehensive medical, dental & vision plans
- Employee Assistance Program
- 401(k)
- FSA & HSA savings programs
- Short & long-term disability
- Pre-tax commuter assistance program
- Paid Time Off
- Parental Leave - 12 weeks for birth and non birth parent
- 11 company holidays
Amae Health is committed to fair and equitable compensation practices.
Base salary range for this role is $90,000 to $115,000 per year based on a full-time schedule. Actual compensation packages are based on several factors that are unique to each candidate and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.
What We Value We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame.
We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.
Job Tags
Full time, Temporary work, Summer work