Job Description
Duties and Responsibilities Primary Job Functions: - Supervise office staff of 15 - 30 employees across multiple medical office locations.
- Directs, coordinates, and manages all practice functions including schedules, clinic operations, and process improvement with designated business units.
- Partners with other Practice Operations Manager(s) to coordinate resources across offices.
- Works with Human Resource Manager on staffing needs, training, and employee relations
- Works effectively with physicians and other care providers to ensure practice is running efficiently and medical care is delivered in a safe and timely manner.
- Monitors key metrics and maintains service levels with regards to office flow, patient experience, and office-based scheduling
- Responsible for inventory management of office and clinic supplies and partners with finance on supply chain and accounting
- Conducts regular meetings with office supervisor, team leads, and front-line staff.
- Ensures that all company and employee procedures and policies are followed; addresses issues as they occur.
- Actively manages service recovery and patient complaints in partnership with the Patient Experience Team
- Assists in monitoring providers' schedules to maintain patient/provider efficiency.
- Ability to learn and work within multiple practice management systems including reporting and task management.
- Provides education and coaching support to staff.
- Additional in-scope projects as needed by the Director of Operations
Secondary Job Functions: - Conduct 90-day and annual evaluations for direct reports.
- Attend all office and manager meetings, training, and in-services as required.
- Maintains office equipment; schedules service calls as needed.
- Maintain confidentiality of patient, personnel, and financial information by utilizing HIPAA guidelines and regulations in addition to policies set forth by corporation.
- Other tasks as requested by physicians, Director of Operations, or human resource director.
Knowledge, Skills, and Abilities - Familiarity with insurance coverage and policies of the corporation
- Ability to supervise diverse office staff of 15-30 employees.
- Ability to work with other Managers on issues affecting the practice in an appropriate and productive manner.
- Ability to learn and perform all job responsibilities of office employees in the event of an absence.
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Extensive knowledge of Microsoft Excel and using reports to problem solve and track productivity.
- Ability to create presentations using Microsoft PowerPoint
- Ability to use business equipment and machines, i.e., fax, copier, phones, postage machine, credit card machine, etc.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision.
- Strong communication skills and ability to build relationships.
- Neat appearance and professional demeanor
Credentials and Experience - Must have bachelor's degree in business or related field or equivalent experience.
- Master's degree preferred.
- 3+ years' experience working in the medical field (office, clinical, or hospital) preferred.
- Must have at least 3+ years of full-time management experience with direct reports.
Special Requirements - Willingness to learn new tasks, be cross trained within the office, and flexibility with workload to help office flow
- Flexibility in working hours.
Physical Demands - Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent)
- Ability to communicate in person and by phone (frequent)
- Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (occasional)
- Must be able to independently lift 25 lbs. (occasional)
Work Environment - Office workstation environment with numerous employees
- Working on-site 5 days per week with the ability to drive to multiple offices as directed by the Director of Practice Operations
Equal Opportunity Employer
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Job Tags
Full time, Work at office