Job Description

Pay Rate:

$20/hr

Summary:

• Training hours and location: Warwick, RI for training and Nesting
• Starts 4/6/2026
• 8:30am - 5:00pm Monday - Friday EST
• Post-training hours and location: 8:00am - 6:00pm EST, may receive shift anywhere between those hours
• Transition to a work-from-home model after training
• Must come into office for system issues or monthly team meetings
• Strong home internet connection required (at least 50 Mbps)

Responsibilities:

• Communicate with customers via telephone using strong communication skills, active listening, and empathy
• Drive solutions that best meet the customer s needs
• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Support special product and/or service campaigns as needed, or as requested by the customer
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer s inquiry
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Requirements:

• Must live within one hour commute of Warwick, RI
• Training will be in-office for a designated duration with no time off allowed
• Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday
• Must be flexible regarding the ability to work overtime and shift changes based on business needs
• Able to work in a stationary position 75% of the time

Required Skills:

• Suggested 2 years of experience in Customer Service; Prior Call Center experience is highly preferred
• Experience navigating multiple screens while delivering a good customer experience
• Strong computer/keyboard skills as well as analytical and problem-solving skills
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking
• Communicates complex verbal and written concepts with ease
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Professionally demonstrate empathy to others

Preferred Skills:

• High School diploma, GED, some college experience, trade, or professional certification
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style

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