Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Establish performance goals for department and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, and company guidelines.
Prepare beverage selections to recipe and standards and to customer's requests using proper equipment.
Tender transactions using company best practices.
Offer product samples to help customers discover new items or products for which they inquire about.
Inform customers about coffee shop specials.
Provide customers with fresh products that they have ordered and the correct portion size (or as close as
possible to the amount ordered) to prevent shrink.
Recommend coffee shop items to customers to ensure they get the products they want and need.
Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
Adequately prepare, package, label and inventory ingredients in merchandise.
Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
Properly use kitchen equipment, espresso machine, blender, computerized scale, steamer, etc.
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS
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