Job Description

Job Description

Job Description

Description:

Who We Are

Urgent Care for Kids, part of Goodside Health, operates 23 clinic locations across Texas. Under the Goodside Health brand, we offer healthcare through multiple channels, including brick-and-mortar pediatric urgent care, adult and pediatric telemedicine, and our school-based program, SchoolMed, which provides comprehensive child healthcare services. Our team is united by a single mission: to transform healthcare delivery for all children and ensure equitable access to care. Our goal is to bridge gaps in pediatric healthcare through innovation and effective implementation.

The Role

We are seeking sharp and innovative Utility Players for our Brookhollow office who embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. These roles are typically filled by Certified Medical Assistants and Licensed Vocational Nurses who exemplify true teamwork. Our core values are the foundation of everything we do.

The term 'Utility Player' refers to a versatile clinician who handles a wide range of responsibilities, including front desk and reception duties (such as insurance verification and patient registration), back-office care, triage, radiology, curbside labs, and other critical tasks that ensure our clinics run efficiently. Above all, Utility Players are warm, humble, passionate about healthcare, and deliver 5-star care to our patients and their families.

Key Success Factors of a Utility Player

• Serves as a knowledgeable resource, eager to train and mentor new team members.
• Works with a strong sense of urgency and can efficiently manage multiple tasks simultaneously.
• Embraces daily clinic assignments with enthusiasm and a positive attitude.
• Demonstrates exceptional customer service skills in all interactions.
• Proactively helps others and takes initiative without needing to be prompted.
• Communicates clearly and effectively with the on-duty provider, maintaining professionalism and tact in all tasks.
• Displays a passion for pediatrics and a commitment to personal and professional growth.

The Culture and Team

In addition to the Clinic Management team, our clinicians are supported by the Clinical Operations team, which collaborates with clinics on inventory management, continuing education, and various other tasks to ensure optimal performance. We celebrate successes together through our Employee Engagement Platform, Assembly, maintain open communication with our C-Suite Executives, and stay informed on company updates during our monthly Town Halls. Our People Operations team also regularly sends out open surveys to gather feedback and improve the employee experience.

Responsibilities include but are not limited to:

• Triage patients upon arrival.
• Communicate with the provider when the patient is ready, providing a brief overview of symptoms and any abnormal vitals.
• Document and summarize visits in the Electronic Medical Records (EMR) system (eMDs).
• Assist the provider with procedures and patient care, including splinting, radiology, vaccines, medication administration, phlebotomy, and more.
• Administer and document medications as directed by the provider.
• Prepare, clean, and maintain exam and treatment rooms.
• Obtain lab samples and follow up with patients once lab results are available.
• Provide patient education at the end of the visit and address any follow-up questions.
• Position patients for radiology procedures and remove any artifacts (training provided by UC4K).
• Handle front office tasks, including insurance verification, patient registration, answering phones, and processing payments.
• Perform other duties as assigned.

Urgent Care for Kids Benefits

All full-time staff members are eligible to participate in our suite of benefits on the first day of the month following 30 days of employment.

• Competitive salary & incomparable company culture
• Medical, Dental, and Vision coverage with several tiers of coverage to choose from
• Accident, critical illness and hospital indemnity insurance
• Company-paid basic life insurance
• Voluntary life & disability insurance (short-term and long-term options available)
• Legal & identity theft protection
• PTO

All full-time and part-time staff members are eligible for the below benefits.

• 401(k) plan
• Professional Development Reimbursement
• Employee Assistance Program (company-paid)
• Free in-clinic and telemedicine visits for employees and dependents
• Corporate Discount Program, including discounts on flights, hotel stays, theme park tickets, retail, and more
• Company-paid BLS and PALS renewal classes

Brookhollow Clinic Hours of Operation:

Monday - Friday: 12:00pm – 9:00pm

Saturday / Sunday: 9:00am – 5:00pm

Goodside Health is grateful for all candidate submissions, however this role is not outsourced to external vendors at this time.

• Passion for working with children
• Experience in a Pediatric Office, Pediatric Hospital, or Urgent Care within the past 3 years, with a minimum duration of 6 months
• Certified Medical Assistant (CMA, RMA) or Licensed Vocational Nurse (LVN) with a Texas license
• BLS certification required (online renewal accepted by the American Heart Association)
• Knowledge of HIPAA, OSHA, basic clinical procedures, CLIA-Waived Testing, and EMR software
• Ability to work in a fast-paced environment

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