Job Description

Job Description

Job Description

We are seeking a dedicated and detail-oriented part time weekend Hotel Night Auditor to join our team. The ideal candidate will be responsible for ensuring the accuracy of daily financial transactions, providing exceptional guest services during overnight hours, and maintaining smooth hotel operations through effective communication and organization. This role offers an excellent opportunity for individuals with hospitality management experience and a passion for guest relations to contribute to a welcoming and efficient environment.

Responsibilities

• Conduct nightly audits of hotel financial transactions, including room charges, payments, and adjustments
• Prepare and review daily revenue reports, ensuring accuracy and completeness
• Handle guest check-ins and check-outs during overnight hours with professionalism and courtesy
• Respond promptly to guest inquiries via phone and in person, providing exceptional customer service
• Manage multi-line phone systems, directing calls efficiently and courteously
• Address guest concerns or issues with tact and professionalism, ensuring guest satisfaction
• Maintain security protocols by monitoring the premises during overnight shifts
• Assist with administrative tasks such as filing, data entry, and reporting as needed
• Collaborate with front desk staff to ensure seamless guest experiences throughout the hotel

Skills

• Strong background in hospitality management or hotel operations
• Excellent customer service skills with a friendly and professional demeanor
• Experience with night audit procedures
• Experience with hotel pms system (SynXis) a plus
• Knowledge of front desk operations, guest services, and hotel policies
• Effective phone etiquette and proficiency in multi-line phone systems
• Ability to handle guest relations with tact, patience, and professionalism
• Strong organizational skills with attention to detail and accuracy during financial reconciliation
• Ability to work independently during overnight shifts while maintaining alertness and professionalism

This position is ideal for individuals passionate about hospitality who thrive in a dynamic environment. The role offers the chance to develop further within the hotel industry while providing top-tier service to our guests. 

Job Type: Part-time

Benefits:

• Employee discount

Application Question(s):

• Can work Saturday and Sunday overnight?

Education:

• High school or equivalent (Required)

Experience:

• hotel night audit: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Jacksonville, FL 32256 (Required)

Work Location: In person

Job Tags

Similar Jobs