Job Description
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5/8/2026 (8:00 PM EDT)
26-02031
Workers Compensation Specialist
Pay Grade15
Salary
$3,960.94 - $5,347.28 Monthly
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
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Hiring Agency
General Government Cabinet | Department of Workers' Claims
Location
500 Mero Street, 3rd Floor
Frankfort, KY 40601 USA
Description
The Kentucky Department of Workers Claims has exclusive jurisdiction over workers compensation matters andis the agency responsible for administering claims and ensuring compliance with the workers compensationprovisions contained in KRS Chapter 342. The Department is committed to improving service and reducing coststo its stakeholders in the Commonwealth.
The Department of Workers Claims (DWC) is seeking to fill a Workers Compensation Specialist position locatedwithin the Division of Ombudsman and Case Specialists Branch.
This position requires performance of duties within the state of Kentucky. At the time employment commences,the employee must be able to commute to and work in Frankfort, Kentucky.
The preferred candidate for this position will demonstrate the ability to communicate clearly and concisely,and work cooperatively with a team, have a working knowledge of Microsoft Office products and a history ofworking with customer service, databases and reports.
Job duties include:
- Serving as a resource for employees, employers, injured employees, the medical community, insurance carriers, and self- insurers.
- Informing citizens of rights and obligations under workers' compensation law and administrative regulations.
- Investigating citizen complaints, including non-benefits, not receiving return calls from adjusters, receiving bills, and employers not filing claims.
- Assisting workers in gathering information and in the completion of applications for benefits under theWorkers' Compensation Act.
- Communicating with employers, employees, and the medical and legal communities to collect and disseminate information pertinent to workers' claims. Documenting all information in the Request for Assistance (RFA) database.
- Facilitating communication or the exchange of information for speedy delivery of benefits and payment of medical bills.
- Serving as a liaison with physicians, arbitrators, and others in the public and private sectors on the administration of workers' compensation programs.
- Examining workers' compensation laws and regulations to provide assistance to the Administrative Law Judges' staff when new or updated regulations are implemented.
- Gathering information and complaints regarding non-compliance with KRS Chapter 342 regarding fraud, insurance coverage, and possible unfair claim violations for review by the Chief Administrative Law Judge or legal department.
- Providing documentation for the Administrative Law Judges and their staff to facilitate the communicationof hearing information to expedite the speedy delivery of services.
- Assisting stakeholders in navigating the department's Litigation Management System (LMS).
- Working with management to implement any changes in workers' compensation coverage or requirements.
- Processing all open records and special project requests.
- Auditing open records payments to ensure accuracy and balanced entries.
- Answering phone inquiries from the public and employers regarding workers' compensation policies.
- Assisting staff by interpreting and/or recommending policies in relation to the compilation of various complexprograms utilizing Microsoft Office, SIMBA, and/or Litigation Management System (LMS).
- Assisting a supervisor in the training of employees.
- Assisting other employees with assigned tasks.
This position will have access to confidential and sensitive information. The successful candidate will berequired to safeguard and secure all confidential and sensitive information and will be required to completetraining, sign acknowledgements, follow all policies, and adhere to all statutes and requirements pertainingto the safeguarding and security of confidential and sensitive information while employed and after employmentends.
The Department participates in E-Verify and will provide the federal government with your Form I-9 informationto confirm that you are authorized to work in the United States. The DWC will only use E-Verify once you haveaccepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that DWC has violated its E-Verify responsibilities,please contact the Department of Homeland Security (DHS) at 999-897-7781 or
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Must have four years of professional administrative experience in worker's compensation, the administration, processing, and/or adjusting of workers compensation claims or medical claims, or legal or paralegal work in the preparation, administration or processing of workers compensation cases.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Additional experience in the above areas will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver's license to qualify for employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials.
Working Conditions
Work is performed primarily in an office setting but will occasionally require travel throughout the state.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Kerri Ripperger at KerriA.Ripperger@ky.gov.
An Equal Opportunity Employer M/F/D
Job Tags
Full time, Work at office