Overview Dentologiedental group is seeking a talented Dental Office Manager for our River North practice! The ideal candidate would have at least 2 years of experience as a Dental Office Manager. Job Functions and Responsibilities Professionally greet and communicate with patients (both written and verbal) Ability to effectively perform all functions of the Front Desk role. Support Front Desk staff; ensure day-to-day functions of Front Desk role are completed. Oversee patient schedule to make sure it is as productive/efficient as possible to maintain 80%+ utilization. Meet or exceed Monthly and Quarterly production goals (set individually per office). Maintain patient NPS of 72+. Track patient feedback, respond to patient concerns and patient reviews (NPS) accordingly. Ensure the office is appropriately staffed to meet operational needs - work with Team Leads and other Office Managers to coordinate staffing when needed. Complete daily RCM tasks which include claim creation, patient ledger audits and inoffice collections. Provide feedback to team to improve training protocols for new hires. Work with team leads of different departments to accurately assess the performance of new hires and provide feedback (Assistants, Hygiene). Oversee clinical cases needed from Dental Labs in collaboration with doctors and assistants. This includes crowns, dentures, Invisalign, etc. DDS - Lead daily huddles for all office staff and update any DDS metrics accordingly. Central leadership to all teams within the office, providing support and guidance to resolve issues that impact patient care and office operations. Performance management of all clinical staff including attendance audits, reviews, feedback, and continuous improvement Required Skills/Abilities: Strongly Preferred: at least two years of dental practice management experience. Excellent: verbal and written communication skills. Leadership in a diverse, fast paced setting. Interpersonal and customer service skills. Organizational skills and attention to detail. Time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Perks and Benefits Competitive Salary Monthly Performance Bonus 401k Program Medical, Dental, and Vision Insurance Optional free Dental coverage for employees Employer-paid Life and Disability insurance $50/month for mass transit or parking expenses Flexible SpendingAccounts/Health Savings Accounts Paid holidays Paid personal and sick time. Supportive, friendly leadership thatwantyou to succeed. #J-18808-Ljbffr Dentologie
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