Job Description

Children's Healthcare of Atlanta

Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• Experience in using computers with a high degree of accuracy
• Successful completion of a course in medical terminology or equivalent experience

Preferred Qualifications

• One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children's
• For Radiology, experience in a clinical or healthcare setting

Education

• High school diploma or equivalent

Knowledge, Skills, and Abilities

• Ability to word process accurately
• Able to handle stressful work situations and conflicts with professionalism
• Ability to communicate effectively both orally and in writing
• Excellent organizational skills
• Ability to work effectively without direct supervision and follow standard procedures
• Excellent customer service skills
• Fluency in Spanish or other language

Job Responsibilities

• Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
• Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.
• Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system.
• Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
• May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.
• Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).
• Communicates clearly to doctors' offices and parents any instructions related to appointments.
• Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
• Assists in identification of ways to improve scheduling process.
• Completes quality assurance for all scheduled patients.
• May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address: 2620 Satellite Blvd

Job Family: Patient Access

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